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We have authorized a return for this item(s). Once we have received the item(s) back to our warehouse, you will be refunded for the product minus the 20% restocking fee. You will be responsible for the shipping back to us. Shipping instructions are below.

Your RMA Number: (PLEASE EMAIL INFO@UNIVERSALROCKS.COM TO GET YOUR RMA NUMBER)

RETURNS MUST BE POSTMARKED WITHIN 14 DAYS OF ORIGINAL DELIVERY DATE.

In order to return your order, you must carefully and completely follow the instructions below:

For boxes:

  1. Securely package your shipment.

  2. Include your RMA number on the label you create, outside of the box, or on a note inside the package.

  3. Ship via a certified/ tracked method. We recommend UPS or FedEx.

  4. Please ship your package to: 

Universal Rocks Returns
825 Shepherd Dr
Garland, TX 75042

*Please note: you are responsible for your order until we receive it. Therefore it is important that you ship your return via a method that is verified and tracked with proof of delivery. 

For pallets:

  1. We will arrange the shipping back to us and send you a return label (The cost of the shipping will be deducted from your refund.)

  2. Find a fitting pallet, if you do not have the original. 

  3. Secure the products to the pallet well, you do not need to worry about wrapping them, just tied down securely is sufficient.

  4. Let us know when you are ready to have the pallet picked up by the freight company. 

  5. If the shipping company requires it, you must be available when they are there for pick up.

**Important notice: Items that have been abused, used or are not in a resalable condition may be subject to extra fees taken from your return amount**
Freight/shipping fees are not refundable.

Thank you and we hope to be able to do business with you again in the future!

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