December 3, 2012

Universal Rocks logo

 

WHAT THE LIMITED WARRANTY COVERS.

The limited warranty covers any manufacturing structural defect for 5 years. At Universal RocksTM we pride ourselves on making quality rock features that capture the beauty of nature and bring it to your home.We want the product to be of lasting value and provide this 5 year limited warranty for any structural defect in our product.

WHAT THE WARRANTY DOES NOT COVER.

  • Color variations are not covered under this warranty. Our natural looking replica rock products are hand made to imitate nature. Consequently they have variations in color and finish. The rock finish is also designed to age naturally.
  • Damage caused due to incorrect installation is not covered by this warranty. The water features must be installed correctly. When installed correctly the Universal RocksTM feature will be a lasting and beautiful contribution to your home.
  • Pumps purchased with a Universal RocksTM Water Feature are not covered by this warranty. Any faults found with the pump will be referred to the pump manufacturer.
  • Hoses and fittings are not covered by this warranty. Hoses and fittings must be replaced from time to time.

WHAT THE PERIOD OF COVERAGE IS.

The limited warranty is for 5 years from date of purchase. Please keep your receipt in a safe place should you need to claim. The receipt will prove date of purchase. You cannot make a warranty claim without this receipt.

HOW TO MAKE A WARRANTY CLAIM.

Deliver your product together with proof of purchase to the dealer from whom you bought the product.

WHAT WE WILL DO.

We will assess your product to establish the cause of the problem. If the problem is due to a structural fault in manufacturing, or a defective part.

  • we will repair your product without charge
  • we will replace your product without charge or we will give you a credit on another Universal RocksTM product.

WHAT WE WILL NOT DO.

  • We will not refund.
  • We will not travel to your residence to inspect the product. You must return the product to your place of purchase or an authorized repairer.