Contact us via email at info@universalrocks.com or phone at 972-412-7179 to get our return instructions and your custom RMA number.
If for some reason you are unhappy with your products you have purchased you may return them to us, at your own expense, and a 20% restocking fee for the cost of the product will be deducted from the refund.
You must notify us within 14 days (with proof of purchase) in order to receive your refund.
If for some reason the product has been received with abnormal conditions or damaged during shipping we will replace the product or issue a full refund. (Please refuse all shipments with damaged items, if delivered via freight, inspect the pallet and write down any issues before the driver leaves; this ensures damaged items are replaced in a timely manner. WE CANNOT GUARANTEE REFUNDS OR EXCHANGES ON FREIGHT THAT IS ACCEPTED.)
FOR CUSTOM ITEMS - Custom items of any sort cannot be returned or exchanged for ANY reason. We specifically made these items for you and your specific use.