Your spa is shipped by Freight. It will come on 2-3 pallets (depending on what your ordered). The trucking company will contact you once it is on its way and schedule an appointment with you for when you are home to drop it off.
The pallets are too large for a lift-gate so you will need around 4 strong people for the following spa's: Large In-ground Spa's, Hybrid Spa's, and the Lounge Spa's. You will need around 2-3 people to help for the Small In-Ground Spa. If you happen to have a forklift you will need 8ft extensions.
We recommend that you clean the filter once a month during heavy spa use. This is done by removing the top of the filter, removing the filter cartridge, and giving it a good spray down with your garden hose. DO NOT use high pressure sprayers. Depending on your conditions, you can drain and refill once or twice a year. DO not drain your spa after a rain, please give the ground water time to dissipate as your spa could float up with no water in it.
All Universal Rocks spas come with the top of the line controllers which includes Wi-Fi. You can easily turn your spa on from anywhere so it will be ready with you get home.
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