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Locations: Garland TX

Full Job Description

Universal Rocks is looking for a well-spoken, energetic Inside Sales Representative to join our team. Experience is not required, however if you have an interest in our products, are an Aquarium or Reptile Hobbyist, or someone from the outdoor industry that enjoys transforming spaces with beautiful things, then this might be the job for you!

Universal Rocks specializes in making unique replica rock products for a variety of applications, including reptile and aquarium fish tank backgrounds, rock walls and panels for zoo enclosures and man caves, rock spas, pond and swimming pool waterfalls, decorative bubbling rocks, water fountains, fish tank backgrounds and much more!

This position is responsible for handling taking phone calls, explaining our products and services, answering customer questions, customer service, as well as entering sales orders, data entry, and working with our operations team.


  • Take phone calls, answer customer questions, explain products, close deals.
  • Approach leads with a customer service mindset.
  • Enter Sales Order in Accounting System.
  • Download web orders and manage orders in Shipstation/Company databases.
  • Ensure shipping database is updated with new orders daily and is maintained accordingly.
  • Work with the operations team and ensure paperwork and process flow is followed.
  • Other duties as required by management.


  • Must be very organized, detail oriented and able to work well with others.
  • Excellent communication and Customer Service skills are required.
  • Must be punctual and reliable.
  • Must be flexible with schedule and willing to work overtime as required by management.
  • Must have computer skills working with Microsoft Office, Quickbooks and Google Suite programs.
  • Be able to adapt and work in a fast pace changing environment.

Job Type: Full-time

  • Pay: $18.00 per hour
  • Job Type: Full-time


  • 8 hour shift

COVID-19 considerations:
Masks Not Required.


  • High school or equivalent (Preferred)


  • Sales Experience: 1 year (Preferred)

Work Location:

  • One location

Paid Training:

  • Yes

Typical start time:

  • 8AM

Typical end time:

  • 5PM

Company's website:


Company's Facebook page:


Work Remotely:

  • No

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